Support
Contact: [email protected]
Feedback form: Open feedback form
Supported
- Using the checker.
- Understanding issue severity, issue codes, and suggestions.
- Downloading a safe-fixed CSV when available or a JSON report.
- Billing, receipt, and download-access problems after paid sales begin.
Not supported
- Logging in to your Shopify admin.
- Importing CSV files on your behalf.
- Repairing a live Shopify store.
- Custom migration or data-cleaning projects.
- Customer or order data processing.
- Legal, tax, advertising, or policy advice.
Safe bug reports
Please do not paste CSV content, product titles, SKUs, handles, image URLs, or customer data. Send issue codes, row-count bucket, mode, and a short description of what happened.