Support
Contact: [email protected]
Feedback form: Open feedback form
Supported
- Using the Shopify or Google Merchant Center checker or Pro Local app.
- Understanding deterministic issue severity, codes, and repair instructions.
- Downloading a safe-fixed file when available or a JSON receipt.
- Billing, receipt, duplicate-charge, and purchased-file access problems.
Not supported
- Logging in to Shopify or Merchant Center.
- Submitting or importing files on your behalf.
- Repairing a live store, account, website, or policy issue.
- Custom migration or data-cleaning projects.
- Customer or order data processing.
- Legal, tax, advertising, or policy advice.
Safe bug reports
Please do not paste CSV content or TSV content. Do not paste filenames, product IDs, titles, SKUs, handles, links, image URLs, prices, GTINs, feed rows, customer data, credentials, or API keys. Send issue codes, row-count bucket, declared context, app version, and a short description.
Purchased-file access
For Dodo checkout, receipt, or Digital Files access problems, include the purchase email address and a short description. Do not send card details.